Refund policy

We want our customers to be completely satisfied with their purchases from Uplift Thread. If you are not satisfied with your order or need to initiate a return or refund, please review our refund policy below.

• Eligibility for Refunds:

  • We accept refund requests within [7] days of the delivery date as indicated by the tracking information. Beyond this period, we may not be able to process your request.
  • To be eligible for a refund, the item(s) must be unused, in their original condition, and returned in the original packaging.
  • Our items may not be eligible for a refund unless there is a defect or error on our part.
• How to Initiate a Refund;
• • To initiate a refund, please contact our customer support team with your order details, including the order number, item(s) to be returned, and the reason for the refund.
  • Our customer support team will guide you through the return process and provide you with the necessary instructions and return address.
  • Please ensure that the returned item(s) are securely packaged to prevent any damage during transit.

• Refund Process:

  • Once we receive the returned item(s) and verify their condition, we will process your refund.
  • Refunds will be issued to the original payment method used for the purchase.
  • Please note that it may take a few business days for the refund to be reflected in your account, depending on your payment provider's processing time.

• Non-Refundable Items:

• Certain items may not be eligible for a refund, items purchased during a sale or promotional period (unless there is a defect or error on our part).

• Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the return process and arrange for a replacement or refund, including any return shipping costs.

• Exchange Policy:

  • At this time, we do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, we recommend initiating a return and placing a new order for the desired item.
• Please note that our refund policy is subject to change without prior notice. We encourage you to review our refund policy periodically.
• If you have any further questions or need assistance regarding refunds, please reach out to our customer support team, and we will be happy to assist you.